Continuous Innovation – Third-Party Applications Maintenance

We offer a fixed-price solution for functional and technical maintenance to ensure that Selligent works optimally – over time – in production, while providing the levels of service our customers expect.

This “live system support (LSS)” service is complemented by the ability of our teams to functionally upgrade the implementation of Selligent CRM.

• Implementation of contractual support for in-house teams. 

• Elimination of service disruptions and organization of customized monitoring. 

• Assessment of quality of the service via appropriate indicators.

Implementation occurs in 3 steps:

• Definition of needs and scoping: our teams familiarize themselves with your environment and business specificities, in order to diagnose the needs of your organization and your activity.

• Service implementation: a tool to manage anomalies and a telephone helpline are made available to you in order to deal effectively with the various incidents or anomalies encountered.

• Organization of monitoring: regular committee meetings to evaluate the services, and to anticipate any deterioration in quality of service.